Expect your work to be treated with confidentiality.
Expect all work to be completed in a timely manner.
Expect reliability and dependability.
Expect excellent results, and highest quality.
Expect any tasks that are asked for to be completed within three business days, unless it is otherwise noted.
Expect that your tasks are all priority.
Expect that ALL my clients are VIP clients.
Expect that I will follow instructions. If you tell me that something needs approval, I WILL wait for approval.
Expect that if you tell me to follow a different procedure, I will.
Expect that I will always do my best to meet or exceed your expectations.
Expect to pay on time. Work will halt when a payment is late, no exceptions - regardless of how important a task may be.
I reserve the right to refuse services.
Cussing, rudeness, or lying will be reason for immediate
termination of the working relationship and I will consider my work completed.
Weekend and holiday work are by special arrangement only.
If you are expecting to need something completed over a weekend or holiday, there MUST be prior arrangements made. Please do not expect that I will receive the email at 9 pm on Friday and have something completed Saturday morning. It is unrealistic, and will cause disappointment for us both.
Hours are Monday through Friday 8-4 cst. My email is checked regularly throughout the work day. If you do not receive a response within a couple business hours, please send a follow-up or call.
Please be courteous with scheduling expectations. I too have a schedule to keep, and appointments made in advance, that cannot simply be dropped.
I leave time each day for daily tasks that "come up", but this should be reasonably based on your contracted time.
If you are paying for five hours a week, I plan to spend five hours each week on your account. I do not expect that the last three days of the month you will want 20 hours. This is not possible without prior arrangements.